Refund Policy

Last updated: August 4, 2026

This Refund Policy applies to paid subscriptions to Petsy, provided by Scasys Technologies Pvt. Ltd., Jaipur, India.

Subscription Cancellations

You can cancel your subscription at any time from your account settings. Cancelling stops future billing, but does not refund the current billing period — you'll keep access until it ends.

Refund Eligibility

• If you were charged in error (e.g. duplicate charge or billing after cancellation), we'll issue a full refund.
• If Petsy has a verified outage or defect that materially prevents you from using the service, we'll review refund or credit requests on a case-by-case basis.
• Beyond the above, subscription fees already billed are generally non-refundable.

How to Request a Refund

Email hello@petsy.com with your account email and the reason for the request. We aim to respond within 3–5 business days.

Processing

Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

Contact Us

For any billing questions, reach out to hello@petsy.com.